Shipping policy

BH BOUTIQUES SHIPPING POLICY

This policy applies to every order placed on bhboutiques.com and through the BH Boutiques app for iOS and Android. Most of what we offer, from women's and men's clothing to jewelry and antiques, is one of a kind, and we ship each piece with the care it deserves.

WHERE WE SHIP

We ship across all 50 U.S. states. All prices are in U.S. dollars. Delivery estimates for your exact address come directly from UPS and USPS at checkout. We do not offer international shipping at this time.

PROCESSING TIME

Orders are processed and handed to the carrier within 1 to 3 business days, Monday through Friday, excluding U.S. holidays. Because most of our pieces are one of a kind, our practice is to inspect each piece multiple times, photograph it, and pack it carefully before it ships. During holiday periods, or on the rare occasion we are briefly closed, processing may take a little longer, and we will note it on the site. You will receive a confirmation email as soon as your order ships.

CARRIERS AND TRACKING

We ship with trusted national carriers, USPS and UPS, chosen based on your item's size, weight, and value. Every shipment includes tracking, and we email your tracking number to you as soon as your order is on its way, so you can follow your package from our hands to yours. Higher value pieces may ship with signature confirmation or added carrier protection at no extra cost to you.

DELIVERY ESTIMATES

The delivery timeframe shown next to each shipping option at checkout comes directly from the carrier, USPS or UPS, based on your exact address, so faster services show shorter timeframes and you always see the carrier's own estimate before you pay. These timeframes are estimates, not guarantees. Once a package is with the carrier, transit times can be affected by weather, holiday volume, and other conditions outside our control. If your package seems delayed well beyond its estimated date, email us at info@bhboutiques.com and we will look into it with the carrier right away.

SHIPPING COSTS, TAXES, AND NO HIDDEN FEES

Your exact shipping cost and any applicable sales tax are calculated and shown at checkout before you pay. The total you see at checkout is the total you are charged for your order. There are no handling surcharges and no fees added after the fact. That is how we believe pricing should work, and it is consistent with California's honest pricing law. All payments are processed through Shopify's secure hosted checkout, with Shop Pay, Apple Pay, and Google Pay available, and your card details never touch our systems.

RISK OF LOSS

BH Boutiques bears the risk of loss or damage while your order is in transit. Responsibility for the package passes to you when the carrier confirms delivery to the shipping address you provided at checkout. In plain terms, if something happens to your package before it is delivered, resolving it is our job, not yours. The next two sections explain how.

IF YOUR ORDER ARRIVES DAMAGED

Our practice is to inspect each piece multiple times, photograph it, and pack it carefully before it ships. Careful inspection is how we care for each piece, but it is not a guarantee that nothing can go wrong. If an item arrives damaged, the damage most likely happened in transit, and here is how we handle it:

1. Email info@bhboutiques.com, ideally within 48 hours of delivery.
2. Include clear photos of the damaged item and of all packaging, inside and outside. Please keep the item and its packaging for now, since the carrier may need to inspect them.
3. We file and manage the carrier claim ourselves, so you will not have to chase anyone. The carrier may occasionally need to inspect the item and packaging where you are, and if so we will coordinate everything and tell you exactly what to expect.

Once your report is in, we will work with you on a fair resolution. Depending on the piece and the situation, that may be a repair, an exchange or a replacement piece of comparable value where one exists, store credit, or, where the law entitles you to one or we cannot otherwise resolve the issue, a refund to your original payment method.

About the 48 hours: please report damage within that window if you can. Fast reports, with photos of the item and packaging, make our claim with the carrier much easier. A later report never eliminates your rights. A piece that arrived damaged is still covered, and we will handle it as a defective item under our Return & Exchange Policy and California law, though delay may limit what we can recover from the carrier.

IF YOUR PACKAGE IS LOST

If your tracking stops updating, or your package has not arrived well past its estimated delivery date, email info@bhboutiques.com. We will open a trace with the carrier and keep you posted at every step. Because we bear the risk of loss until delivery is confirmed, a package confirmed lost in transit is ours to resolve. We will work with you on a replacement piece of comparable value where one exists, store credit, or a full refund to your original payment method.

If tracking shows your package was delivered but you cannot find it, first check around your delivery area, with household members or neighbors, and with your building's package room if you have one. Most packages marked delivered turn up within a day or two. If yours still has not surfaced, contact us and we will investigate with the carrier.

YOUR SHIPPING ADDRESS

Please double check your shipping address at checkout. We ship to exactly the address you provide. If you notice an error, email us right away. If your order has not shipped yet, we will gladly correct it. Once a package is with the carrier, we cannot always redirect it.

If a package comes back to us as undeliverable or unclaimed, here is how we handle it:

1. If it was returned because of an incorrect or incomplete address entered at checkout, we will contact you to arrange reshipment. Reshipment is a new shipment with its own shipping charge, and we will confirm that charge with you before anything ships.
2. If it was returned because of an error on our side or the carrier's side, we will reship it at no cost to you.

Either way, we will always reach out and agree on next steps with you before anything else happens. If we cannot reach you within 30 days of the package arriving back to us, we will issue store credit for your purchase and return the piece to our collection, and we will send that store credit to the email address on your order.

HOW WE DOCUMENT EVERY ORDER

For every order, we keep records of the item's condition, its packaging, its tracking history, and its delivery confirmation. This is what lets us resolve damage and loss claims quickly on your behalf. These records and photographs are evidence we review in good faith. They are not conclusive against you, and we will always consider what you show us, including problems that only become apparent once you begin using a piece. If you ever have a question or concern about a charge, please email info@bhboutiques.com before opening a dispute with your card issuer. We can almost always resolve billing questions directly, and much faster. This is a request, not a condition, and it does not limit any right you have with your card issuer.

RELATED POLICIES

Our Return & Exchange Policy explains our all sales final policy, exchanges for reasonable item issues, and the remedies available for genuinely defective items. Damage that happens in transit is handled under this Shipping Policy as described above, and a piece that arrives damaged remains covered as a defective item under California law no matter when you report it. This Shipping Policy is governed by the laws of the State of California, and dispute resolution procedures are set out in our Terms of Service.

QUESTIONS

We are happy to help with anything shipping related. Reach us anytime at info@bhboutiques.com. A real person reads every message.

Last updated: August 22, 2026
Contact: info@bhboutiques.com